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Troubleshooting

Blank or grey plugin panel after installation

Is the Napisy AI panel in Premiere Pro blank, grey or not loading? The most common cause is Adobe verifying the extension signature – a one-minute fix.

  • Updated
  • 1 min read

At a glance

  1. Close PremiereClose Premiere Pro completely.
  2. Run as administratorRight-click the Premiere icon → Run as administrator. Open the panel once.
  3. Start normallyClose Premiere and start it as usual – the panel should work.

This is a known Adobe issue with verifying extension signatures on first launch. The plugin is installed correctly – Premiere just has not “let it in” yet.

Fix (Windows)

  1. Close Premiere Pro.
  2. Right-click the Premiere icon and choose Run as administrator.
  3. Open the panel: Window → Extensions → Napisy AI Chmura (Silelab).
  4. Close Premiere and start it normally.

Still blank?

  • Make sure Premiere was closed during installation and run ZAINSTALUJ.bat again.
  • Check that you do not have two panels – look for the old 1.x plugin under Window → UXP Plugins; the new one is under Extensions.
  • Your antivirus may have blocked files in %APPDATA%\Adobe\CEP\extensions – add an exception and reinstall.

Did not help? Open a support ticket with a screenshot and your Premiere version (Help → About).