How can we help?

Getting started

Installing the plugin, logging in and your first captions.

• How to install the Napisy AI plugin in Premiere Pro on Windows Install the Napisy AI plugin for Adobe Premiere Pro on Windows in 4 steps: download the installer, run ZAINSTALUJ.bat, open the panel and log in with a code.
• Installing the Napisy AI plugin on macOS How to install the Napisy AI plugin in Premiere Pro on a Mac: download the .zxp package, install it with ZXPInstaller and log in with a code.
• How to connect the plugin to your account (log in with a code) The Napisy AI plugin logs in with a code from the browser – no password typed in Premiere. How it works, how to disconnect a computer and what to do when the code has expired.
• Your first captions in Premiere Pro, step by step How to generate Polish captions with the Napisy AI plugin: choosing the source (sequence, In–Out, clip, file), the speech tracks and the look, and placing them on the timeline.
• Updating and uninstalling the plugin How to update the Napisy AI plugin in Premiere Pro (automatically from the panel) and how to uninstall it completely on Windows and macOS.

Captions and styles

Animations, timeline editing, vocabulary, audio tracks, SRT.

• Animated captions: 7 styles and word animations Animated caption styles in the Napisy AI plugin (Classic, Bold, Comic, Karaoke, Minimal, Block, One word), word animations, active-word colour and size.
• TikTok, Reels and Shorts safe zones and profanity auto-censorship How the Napisy AI plugin keeps captions clear of the description and buttons of TikTok, Reels and Shorts, and how it hides profanity with asterisks and a bleep on the timeline.
• Editing captions on the timeline: text, style, find and replace The Edit module in the Napisy AI plugin: select captions on the Premiere timeline and fix a line, change the style, animation or colour, or replace a word across the whole video.
• The Library: favourite styles and your own .mogrt templates The Library module in the Napisy AI plugin: live previews of styles and animations, favourite sets, importing your own .mogrt templates and placing them on the timeline.
• Custom vocabulary – brands and names spelled correctly How to add a custom vocabulary in Napisy AI so the model spells brands, client names and place names correctly in Polish captions.
• Choosing audio tracks and a range (In–Out) Which audio tracks to tick in the Napisy AI plugin, how to transcribe only part of a sequence (In–Out) and how the plugin handles cuts and speed changes.
• The caption editor in your browser and syncing with Premiere How to fix captions in the online editor in your Napisy AI dashboard and pull the fixes into your Premiere project with the Synchronise button.
• Plain captions: the Premiere caption track and the SRT file When to choose plain captions instead of animated ones, where to find the SRT file and how to change the look of the caption track in Premiere Pro (Essential Graphics).

Hook, soundbites and reels

Analysing the first seconds and cutting reels from long recordings.

• Hook analysis: scoring the first 3 seconds of a reel How hook analysis works in Napisy AI: AI scores the opening of your reel (audio and image), places colour-coded fix markers on the Premiere timeline and suggests a stronger first sentence.
• Soundbites and reels: short 9:16 videos from a podcast or interview The Soundbites and reels module in Napisy AI: AI picks the strongest statements from a long recording and assembles 9:16 sequences with captions for TikTok, Reels and Shorts.

Account and billing

Minutes, plans, cancelling, privacy.

• How we count minutes and what happens when they run out Per-second minute billing in Napisy AI, the monthly pool, top-ups that never expire and team minutes. What to do when the plugin says “Potrzeba X min” (X min needed).
• Plans: changing, paying yearly and cancelling How to change your Napisy AI plan, switch to yearly billing or cancel your subscription in the dashboard – and until when a paid plan stays active.
• Privacy: what happens to my recordings What data the Napisy AI plugin sends: only the audio of the selected tracks, never the video. When the audio file is deleted and who can access transcripts.

Troubleshooting

Blank panel, docking, fonts, audio export.

• Blank or grey plugin panel after installation Is the Napisy AI panel in Premiere Pro blank, grey or not loading? The most common cause is Adobe verifying the extension signature – a one-minute fix.
• The panel will not dock next to Effect Controls How to dock the Napisy AI panel in Premiere Pro: dragging by the tab, unlocking the workspace (Lock Workspace) and the Learning workspace.
• Missing font in the animated caption template Premiere reports a missing font (e.g. Montserrat) in Napisy AI animated captions? How to install the free typefaces and refresh the template.
• A red bar above the timeline and a “Rendering” window after pressing Enter The Rendering window after pressing Enter and the red bar above caption clips in Premiere Pro – what they mean and whether you need them for export.
• Audio export error in the plugin The Napisy AI plugin cannot export audio from the sequence? The most common causes: no MP3 preset, an empty track, a sequence without sound, no disk space.